What is “The Best”?

Illustration of concept with word the best on background

 

We often hear people asking for a recommendation for a product or service and wanting to know what “the best” product or service is that they are looking for. Another component to this question is an additional statement relating to price such as “Where is the best place to get my windows tinted……for cheap?”. This is obviously a contradictory statement and defies the common law of business balance as laid out by John Ruskin:

“The common law of business balance prohibits paying a little and getting a lot — it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”

Merriam Webster defines the word best as:

of the highest quality, excellence, or standing”
It’s important to understand that everyone’s interpretation of what “best” has come to mean is probably different and making sure that your expectation of what that means to you is on par with people that you might be asking for recommendations from. 

Should you purchase detailing services or paint protection from a car dealer?

Are you in the process of buying a new or used vehicle? Chances are you’ve already invested a good deal of time researching the vehicle of your dreams. That being said, it only makes sense that you are are prepared when you actually make the deal on your vehicle purchase. When purchasing aftermarket appearance and protection services it’s important to understand and question who has your best interests in mind. You may be asking yourself why dealers are so aggressive with their offerings when you purchase a new vehicle. The answer is simple – profit. Car dealerships look for every way imaginable to produce additional profit on every purchase you make from them and they want BIG profits. While negotiating your vehicle purchase you usually end up in the windowless finance office where you are deluged with a variety of add ons, up sells and scare tactics to encourage you to purchase things like additional warranties, accessories and appearance and protection services like window tint, paint protection film, paint sealant and now ceramic paint coatings. It’s important to realize why dealerships are selling these services and what you’re actually getting when you purchase them.

Being so aggressive on profits car dealers have an unbelievably bad reputation with respect to quality when offering appearance up-sells and it’s a reputation that is hard earned over years and years of poor quality results. Now that we’ve got that out of the way, here are some of the main reasons as to why you should carefully research and  hire a professional detailer to take care of these services for you.

The first reason is pricing.  Dealerships often times get away with charging a lot more to do a “detail” on a car than most reputable professional detailers would charge you for a vastly superior service. Dealers are able to get away with this by preying on people’s desire for convenience to have all their services like oil changes, tire rotations and yes, detailing done at the same time. Most customers really aren’t that picky and the dealer gets away with performing sub-standard work at inflated prices simply because the customers aren’t really checking the work that closely.

The second reason is workmanship. The level of attention most dealers give to actually performing decent quality work begins and ends up customer apathy towards checking over what they paid for carefully. Dealerships typically hire young, untrained workers to handle their in house detail work or will send out work to the absolute cheapest detailer in the city with no regard for the quality of the work being done. I can’t tell you how many times over the years we’ve been contacted by an exasperated dealership employee complaining that they’ve tried multiple detailers and the work is always terrible. After getting to the subject of what we charge always followed with “well we can’t afford that!!!”. Why not? The answer is simple, dealerships don’t respect the amount of work and skill it takes to properly detail a vehicle and have for decades taken to hammering the costs they are willing to spend on vehicle appearance down. It’s no wonder under those circumstances that dealers have so many issues. The worst part of this is that the problems are often ignored and tolerated unless a customer comes forward and complains.

Here’s a great example of an expensive, brand new vehicle delivered to it’s new owner covered in dealership induced damage. This vehicle was purchased sight unseen over the internet and the customer was assured in writing that it was in “perfect” condition. This is how the vehicle looked upon arrival:

 

 

Upon discussing the damage with the dealership the customer was told that the dealership was willing to contribute $150 to “buff” the car because “that’s what they pay”. Well if the results are any indication of what they paid it’s easy to see the disconnect between what the customer deserved to receive and what they actually got. Here’s how the paint looked during us repairing it:

and the end result:

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The most upsetting aspect of the whole experience was not that the poorly done job happened. Nobody is perfect. However, what really struck me is the lengths that the dealership went to not take responsibility for the damage that was clearly attributed to their terrible work and not take care of their customer until actually forced to by the manufacturer.

Now I’m not trying to give the impression that every car dealership is going to do terrible work to your vehicle because that’s simply not true. It is however a symptomatic problem within the industry that needs to be addressed. Car dealerships are not in the business of auto appearance and if you truly want the best possible workmanship and quality for your vehicle take some ownership of doing the research on the work you want done and the products and pricing involved. Then do your research regarding who the most competent business is that does that work. Don’t get trapped into the old dealerships high pressure sales tactics like having to sign a “waiver” that you declined their paint protection to instil fear that if you don’t buy it something bad will happen. Furthermore, investigate what you are actually being charged for the services being quoted – not what it adds to your monthly payment. We recently had a customer show up at the shop complaining about an awful tint job he had done at the dealership when he bought a pricy luxury car and didn’t bat an eye at a couple of extra bucks a month on his payment. Once he scrutinized the sales documents he saw that he was charged $600 for cheap, imported tint and a job that was absolutely awful when we could have installed a premium ceramic tint from a reputable manufacturer for several hundred dollars less.

If you’re reading this now, it’s not unlikely that you haven’t experienced some or all of what we’ve talked about here. Quality, service and a commitment to providing customers with the absolute best quality products is the key to being completely satisfied with your auto appearance purchases and having long lasting results you can be proud of. I’ll leave with with this quote that I think perfectly sums up this article:

“Quality is never an accident. It is always the result of intelligent effort” – John Ruskin

Scotty’s Shine Shop Adds State of the Art Trailer for Bespoke Vehicle Transport Services

2017 is shaping up to be an exciting year and Scotty’s Shine Shop! We are pleased to announce that we will now be offering bespoke vehicle transport services to our clients across Southern Ontario with our state of the art 24′ Intech car hauler. This custom made, all aluminum trailer can accommodate loading and unloading of low clearance vehicles and provides an excellent solution for our clients looking to purchase vehicle protection services but are too busy or worried about damage occurring during the drive to the shop.

One of the best features of this trailer is a large escape door and removable fender which allows the door of loaded vehicles to fully open after loading allowing easy exit from the vehicle with NO DAMAGE. The driver simply drives the vehicle into the trailer, opens the door and steps out. Typical trailers require the driver to climb out a window which, in many cases, causes damage to the interior and scratches in the paint. Allowing Scotty’s to handle your pick up and/or delivery ensures that you will have a trouble fee experience and your vehicle being treated as if it’s our own.

Our goal is to allow our clients a “one-stop” experience.  Clients that are purchasing paint protection film and a Modesta paint coating are eligible to have their car picked up from any London area dealership or their residence at no-cost. For out of town customers or special requests please contact us and we can discuss your transportation needs. We are also available to provide transportation services for clients attending car shows, track events and more.

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Scotty’s Shine Shop

*Complete Auto Detailing
*Paint Correction Specialists*
*Modesta Paint/Wheel/Leather Coatings
*3M Pro Series & Xpel Ultimate PPF *

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Web | www.shineshop.ca
Call | 519-434-2922
Email | info@shineshop.ca

Visit Us:
290 Horton Street East
London, ON N6B1L4

Gift Cards are now available from the Scotty’s Shine Shop Online Store!

It only took almost 23 years but we have taken another step in regards to technology and added an online store to the website! For now you will be able to purchase gift cards if you do not wish to have to physically drive down to the shop by going to the website and clicking on “GIFT CARDS” from the menu. The physical link is here: http://scottys-shine-shop.myshopify.com/products/gift-card and as illustrated below you can purchase any amount you wish in multiples of $25 and up!

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Once you complete your order you can pay with your credit card and you will receive an e-mail containing a gift card that you can either e-mail or print to give to the recipient and be used at the shop that looks like this!

 

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We look forward to adding the ability to order your maintenance supplies from the site soon as well.