How to choose an auto detail shop!

With so many people seemingly offering “auto detailing” it can be confusing and difficult to know who to trust when choosing your car care guardian. When contracting the services of a professional detailer approach it no differently than if you were hiring a contractor for your house. A vehicle is the second largest investment for most people therefore you don’t want amateurs performing work on it. You want a true professional. Your car care guardian should be committed to customer satisfaction, education and be a superior craftsman. Many call themselves professionals but do not adhere to industry standards and lack customer commitment.

Here are some tips to getting a superior detail:

  • Educate yourself – Gain as much information and knowledge as you can about car care prior to consulting any auto detailing services.
  • Ask around town – Inquire with friends, family & co-workers to find out who is the best automotive detailer in or close to town.
  • Ask questions – Once you have expanded your knowledge you will be able to ask questions. Find out what options are available to you, ask what the differences are between their service and the competitors, ask about their customer satisfaction policy, prices, the benefits and how they define themselves as a professional. Some important questions to ask:
    • Can you provide proof of insurance?” If they are unwilling to provide proof – stay clear!
    • How many years have you been in operation? How many at the current location?
    • What kind of professional training have you received? Can you provide proof?
  • Research online – check for consumer feedback on review sites like Facebook, Google business listings, Yelp, Better Business Bureau etc.. If a business has lot’s of negative feedback there is usually a reason for it.
  • View a car before and after – Ask the detailer if you may see a car prior to being detailed and again after the work has been completed. Do not go by photos. Ask to see the real deal. It may be a little time consuming because you will have to go to the shop twice but it is well worth it.
  • Ask for references – Don’t be afraid to ask a detailer prior to contracting them for several references. If they are unwilling to provide any – stay clear. A true professional has excellent references and is more than willing to provide them upon request.
  • Follow through – Before committing to any services follow through on the references. Ask the reference if they were satisfied with the work performed, what type of service they purchased, if they have had any problems – if so, was it rectified in a timely and favorable way. Ask when the work was performed – if it was just performed ask if you can see it.
  • Make a decision! – It’s now time to make an intelligent decision based on your knowledge. Remember, basing your decision on pricing alone is not enough. Auto detailing is protection for your asset. In general, prices reflect the quality of work.

Here is a vehicle we recently detailed that came to us after supposedly receiving a full interior detail at a shop claiming to have “experienced technicians” and charged $300 for this job:

This headliner was never even touched. Check out the difference between the side we cleaned on the right and how it arrived on the left. Fun fact: the mirror is caked with dirt on the left side and cleaned on the right.

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This carpet was absolutely caked with mud and filth AFTER it was supposedly detailed at the other facility.

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This is the carpet AFTER we removed the mud and shampooed the fabric properly.

Scotty's Shine Shop, London  Ontario Interior Detail - After

What is “The Best”?

Illustration of concept with word the best on background

 

We often hear people asking for a recommendation for a product or service and wanting to know what “the best” product or service is that they are looking for. Another component to this question is an additional statement relating to price such as “Where is the best place to get my windows tinted……for cheap?”. This is obviously a contradictory statement and defies the common law of business balance as laid out by John Ruskin:

“The common law of business balance prohibits paying a little and getting a lot — it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”

Merriam Webster defines the word best as:

of the highest quality, excellence, or standing”
It’s important to understand that everyone’s interpretation of what “best” has come to mean is probably different and making sure that your expectation of what that means to you is on par with people that you might be asking for recommendations from. 

Gift Cards are now available from the Scotty’s Shine Shop Online Store!

It only took almost 23 years but we have taken another step in regards to technology and added an online store to the website! For now you will be able to purchase gift cards if you do not wish to have to physically drive down to the shop by going to the website and clicking on “GIFT CARDS” from the menu. The physical link is here: http://scottys-shine-shop.myshopify.com/products/gift-card and as illustrated below you can purchase any amount you wish in multiples of $25 and up!

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Once you complete your order you can pay with your credit card and you will receive an e-mail containing a gift card that you can either e-mail or print to give to the recipient and be used at the shop that looks like this!

 

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We look forward to adding the ability to order your maintenance supplies from the site soon as well.