Beware misleading product & service claims. If it sounds to good to be true…it probably is.

The detailing industry can be a tricky business and sadly not all detailers are scrupulous and working with the best intentions. Just like in any sort of business, there are some detailers that are more than willing to lie and deceive their audiences into purchasing whatever products they are marketing. Unfortunately, it’s those sorts of people who give detailing professionals like myself a bad name and who give our entire industry a negative reputation. Listed below are some of the most common misleading and deceitful marketing tactics used to pressure customers into purchasing detailing products or services (specifically but not limited to paint protection). It should be known that just because there are some bad apples in the bunch doesn’t mean that they’re all bad. While some detailers might use shady techniques like the ones listed below, the team at Scotty’s Shine Shop are hardworking and honest individuals who truly have our client’s best interests at heart.

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  1. The old “light the car on fire trick”. This demonstration has been around since the dawn of the informercial and “Nathan’s Liquid Lustre” paint sealant used this very effectively to promote their product. In this demonstration, lighter fluid or a similar liquid is poured on the paint of a vehicle and ignited…..producing a wonderful display of flames on a surface the is protected by the product being pitched. High school science taught us that heat rises, not sinks so the majority of the heat produced is above the paint. Add to that the short working time of the demonstration and the temperature of the paint is likely less than if you left the vehicle out in the sun for an hour. This is an utterly worthless demonstration that has lot’s of sizzle but no steak and proves absolutely nothing regarding the protection the product provides.
  2. The “lighter” or “penny” demonstration. In this demonstration a plastic lighter or penny is struck on the paint of the vehicle leaving behind marks which are easily wiped away and thus proving how effective and “tough” the paint protection is. What is actually happening in when the object used is struck against the paint a small amount of plastic or residue off the penny which is then perceived to be easily wiped away because of the applied paint protection. While the act looks impressive due to the violent action of the object striking the surface is nothing more than light transfer of some plastic or residue off the object to the paint and is easily removed regardless of the paint protection.
  3. The spray paint demonstration. In this demonstration the vehicle’s paint is sprayed with spray paint which is them wiped away with some of the product proving the “slickness” and protection on  the surface. The paint protectant used usually contains some form of petroleum distillate and/or mild abrasive polish that easily dissolves the fresh paint. It’s not magic happening here, just chemistry.
  4. The acid demonstration. In this demonstration metal filings are placed on the paint and covered with several drops of acid. A reaction occurs and after the acid is wiped away the paint is unharmed. What is really happening here is basic chemistry. Hydrofluoric acid is highly reactive with anything that is even slightly basic. Painted surfaces can be slightly basic due to the presence of silicates, so the acid will slowly react with the surface and etch it – potentially over lengthy time periods reducing its thickness. Coating the surface with wax or synthetic polymers (which is not basic at all) reduces this. The reaction between the metal filings and the acid looks impressive but due to the short amount of time it dwells on the paint and protective wax there is next to no chance of any damage occurring.
  5. The bait and switch. This is the absolute most annoying and deceitful practice happening today. Unscrupulous detailers will portray themselves as installing professional grade paint coatings and then install a consumer grade product instead. The easiest way to prevent this from happening is check the detailer’s credentials with the coating manufacturer to ensure you are not only dealing with a professional, certified installer but are actually getting the product that you are being sold. If the price you are quoted by an installer is cheaper than the average industry price then you should be wary. A good example of this practice is installers claiming to install “Opticoat” or “CQuartz”. Theses are NOT legitimate product names. “Opticoat Pro” and “Quartz Finest” are two of the industry leading paint coatings and only available from certified, pro installers. However, there are (or were) consumer grade coatings available in the past such as Opticoat 2.0 (now discontinued) and CQuartz UK which are both great products in their own right but now geared towards the professional market. Since the names sound similar to to PRO products shady detailers have been known to mislead customers into thinking they are getting the PRO versions and installing the consumer grade instead.

These are a few of the best known, but not all the gimmicks used to try and sell customers on paint protection. In reality, a quality paint protectant applied by a true professional doesn’t need selling because it sells itself. The best tool you a s a customer has with respect to making a decision is arming yourself with the knowledge to make an informed decision. Google the company that makes the product. Check into the caliber of the installers that the company allies itself with…are only the absolute best installer allowed to become a certified installer? Are there reviews of the product online? Most of the PRO grade coatings have scores of testimonial videos on youtube and loyal followings from the people that have purchased and are enjoying the product. A little knowledge goes a long way and any certified paint coating installer will be able to educate you on the products and your options.

An explanation of why our prices can seem higher than you expect

At Scotty’s Shine Shop, we are consumers like you and can imagine our prices can seem very high to our new customers. One of the most common complaints we hear from prospective clients is that our prices seem expensive. Unfortunately, on the internet perceptions and prejudices can often be rushed. So we decided to write this post to justify and explain the reason why our services might appear to be pricey. There are several reasons..

The first reason comes from an ideological choice of our way of working. We want to produce the absolute highest quality work possible and do not want to compete for the absolute cheapest work on the market. If we wanted to create lower-quality services with lower prices, it would mean we should compete with other businesses that are. Since we don’t want to do that, we decided to aim to provide a higher standard or service and craftsmanship. This entails:

  • Using more expensive products and equipment
  • Employing highly trained staff
  • We Are FULLY insured
  • Commitment to ongoing training and education

Then, there are other factors which influence the price:

we spend far more time on the work we perform than anyone else in our market, which means higher costs. Instead of cutting corners and shaving time off of jobs we ensure every job gets exactly the amount of time it should be getting in order to ensure a result as close to perfect as possible. Scotty’s are also the exclusive provider of products such as Opti-Coat PRO, CQuartz Finest and Modesta paint coatings. These products are all imported and extremely expensive to purchase. We are committed to only using the absolute highest quality products and equipment. That’s not just lip service either. We back it up. Examining all these points it becomes logic that it’s not easy to maintain low prices.

This is very important because each Scotty’s Shine Shop customer has to know they are not purchasing a trivial product or service. When a customer buys a product or service from us, they are buying our story, our culture, our philosophy and more importantly our results. Ultimately, as a consumer it’s your choice. Just remember, there is more involved in purchasing a service than merely looking at the price. Do your homework and examine not only what you are comfortable paying but the result you expect to receive as well. As always, we are at your service and happy to give a FREE consultation to educate our clients on what they need and don’t need and help to determine the right product or service that will perfectly suit those needs to provide the most satisfactory result.

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Rest in peace Angus.

With heavy hearts we today said goodbye to our beloved shop mascot Angus. Angus joined us in March 2001 after Scotty found him available for adoption at London Animal Care and Control and initially spent lot’s of time in the front office warming the feet of shop co-founder Bob Perkin. Over the years Angus warmed the hearts of everyone that met him with his sweet face and gentle personality. You will be missed Angus…..thanks for allowing us to be a part of your life.

If it should be that I grow frail and weak
And pain should keep me from my sleep,
Then will you do what must be done,
For this — the last battle — can’t be won.

You will be sad I understand,
But don’t let grief then stay your hand,
For on this day, more than the rest,
Your love and friendship must stand the test.

We have had so many happy years,
You wouldn’t want me to suffer so.
When the time comes, please, let me go.
Take me to where to my needs they’ll tend.

Only, stay with me till the end
And hold me firm and speak to me
Until my eyes no longer see.

I know in time you will agree
It is a kindness you do to me.
Although my tail its last has waved,
From pain and suffering I have been saved.

Don’t grieve that it must be you
Who has to decide this thing to do;
We’ve been so close — we two — these years,
Don’t let your heart hold any tears.

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2015 NXT Training at Meguiars – Irvine, CA

Scotty was fortunate enough to once again be among a select group of detailers to attend the Advanced NXT  – Fundamental Sanding & Polishing Techniques class presented by Kevin Brown of www.buffdaddy.com and Meguiars. The class was a virtual “who’s who” of the best detailers in North America and beyond and it speaks volumes that a group of professionals of that caliber are still willing to travel long distances to continually educate themselves and improve their skill set. Suffice to say that we took everything in and will be implementing the knowledge we gained to continually take our services to the next level to provide the absolute best for our customers. We can’t wait to attend again in 2016!

 

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2014 Year in Review

2014 has been an exciting year for us at the shop and just goes to show how much can be accomplished in 365 days! We started off the year attending the Mobile Tech Expo in Orlando, Florida in January where we were surprised with winning the “Detail Shop of the Year” for 2014 from the International Detail Association. Shortly afterwards we were voted “Best of London” in the London Free Press in the category of “Best Carwash/Auto Detailer” as well! Fast forward to June and Scotty attended the NXT Advanced Paint correction course at Meguiars HQ in Irvine, California with a handful of the most talented detailers in the world. In July we were featured in the American trade magazine Auto Laundry News which was a great honour as well. In November we attended the 2014 SEMA Show in Las Vegas and networked with the top detailers in the world and checked out the latest tools and products to keep us on the cutting edge so we can provide the absolute best quality for our customers. In closing, we thank our wonderful customers for your continued support and look forward to even bigger and better things for 2015! Thanks again and have a safe and prosperous New Year. Here are a few memorable pictures from our 2015

 


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Scotty’s Shine Shop

210 York Street (Downtown – Across from VIA Rail)

London, ON N6A1B5

www.shineshop.ca

info@shineshop.ca

www.facebook.com/scottysshineshop
www.twitter.com/shineshop

customers

I was recently sent this from an associate on the importance of customers from Charles Marshall, one of the country’s top comedic motivators specializing in personal development and customer service. It’s a great read and exemplifies the attitude we try and convey to our customers at the shop.

I Am A Customer

Allow me to introduce myself. I am a customer.

I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you are able to feed your family, pay your mortgage, go on vacation, buy a car, and contribute to your church or synagogue. Because of me, gigantic corporations and small businesses alike have risen and flourished. Because of my absence, they have faded from existence.

The roads you drive on, the police and fireman that protect your community, the teachers that teach your children all exist because of me. Politicians and postal workers, sanitation workers and soldiers all owe their jobs to me. Without me, no taxes would be paid and any and all societal advances would come to a halt.

The wise come to know, respect, and love me. The foolish disregard my importance and suffer accordingly.

By the way, you’ll notice that I didn’t introduce myself as your customer. That’s because I don’t belong to you. Even if I make a purchase from you, that doesn’t mean that I will do it again in the future. You are always on trial and I am always evaluating, measuring, and testing your product and service.

So pay attention to me. Get to know me. Learn my habits. My likes. My dislikes. My desires. My dreams. My values. Learn my language. Learn to recognize my moods.

Above all, treat me with respect. I will not be ill-treated, and why should I be? There are too many businesses vying for my attention. Every time you turn on the television, open a newspaper, or listen to the radio, you see and hear multitudes of companies competing for my attention. There are too many people who are willing to treat me right in exchange for my business.

And know this, I am not easily fooled. Businesses treat me right or suffer the consequences. Sooner or later I always discover dishonesty, disrespect, or disinterest. Most of the time, I don’t announce my displeasure. I simply take my business elsewhere.

Occasionally, we will have disagreements. I don’t like mistakes but I understand that you sometimes make them. The manner in which you handle my complaint determines any future interaction I have with you. And, in my mind, it also determines the character of your business. I rarely ever give you a second chance to make the same mistake twice.

So, watch for me in your business community. If you’re fortunate enough to see me, do everything in your power to woo me and make me your own, because I hold the key to your financial success. It is no exaggeration to say that when you interact with me, your future hangs in the balance.

Learn me. Know me.

I am a customer.

o.

Project “Freedom One”

Scotty was thrilled to have been able to recently participate in a special project in Tucson, AZ at the PIMA Aircraft & Aerospace Museum. Joe Fernandez from Superior Shine Auto Detailing in Arcadia, CA put together a small team of talented detailers to come together and help preserve an important piece of history with the help of some amazing sponsors.  A Boeing C-137, specifically 58-6971 Model 707-153 USAF VC-137B was used in the US Air Force.  This aircraft became known as “Freedom One” after serving in the return of the American hostages from Tehran, Iran in 1981 and again to transport US POW’s back from Operation Desert Storm. This aircraft had been sitting in the hot Arizona sun for close to a decade and the paint had definitely seen better days. So the assembled team converged to tackle restoring the parts of the plane that were salvageable in order to preserve as much of the original paint as possible. After a week of polishing the plane looked great and only needed sections repainted instead of the entire plane saving the museum precious money and preserving the original paint. This was truly the opportunity of a lifetime.

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Words to live by!

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Scotty’s Shine Shop

210 York Street (Downtown – Across from VIA Rail)

London, ON N6A1B5

www.shineshop.ca

info@shineshop.ca

www.facebook.com/scottysshineshop
www.twitter.com/shineshop

Scotty’s Shine Shop gives back to the community.

Sunshine

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scotty’s Shine Shop

210 York Street (Downtown – Across from VIA Rail)

London, ON N6A1B5

www.shineshop.ca

info@shineshop.ca

www.facebook.com/scottysshineshop
www.twitter.com/shineshop